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Shipping

Shipping Costs

NEW ZEALAND

Deliveries within New Zealand (excluding rural & PO Boxes)

We charge a standard flat shipping fee of NZ $3.99 within New Zealand, not including rural deliveries and PO Boxes. Free delivery applies to orders over NZ $100.00 (incl. GST) for non-rural and non PO Box deliveries. We use Toll track and traceYou can see if your address is non-rural by using the NZ Post Address and Post Code Finder

Please note: Toll does not have complete coverage of New Zealand and sometimes uses Courier Post as a third party, which would increase the freight charge considerably. In this situation to keep freight costs reasonable, we would directly use New Zealand Post for these types of deliveries. However, we would need to charge more than NZ $3.99 to cover the higher freight costs with New Zealand Post. The same applies for orders over NZ $100.00 where we would have to charge you the additional freight charges incurred through New Zealand Post. We will contact you prior to shipping to confirm the new delivery charges based on order size and weight. If you do not agree to these extra charges, then we’ll be happy to refund your order in full. 

PO Boxes (non-rural)

We charge NZ $6.99 for all deliveries to PO Boxes that are non-rural within New Zealand. For orders over $100.00 (incl. GST) a reduced freight charge of NZ $3.00 will apply. We use NZ Post track and trace for PO Box deliveries. 

Rural deliveries & PO Boxes rural delivery

We charge NZ $8.99 for all rural deliveries including PO Boxes rural delivery within New Zealand. For orders over NZ $100.00 (incl. GST) a reduced freight charge of NZ $5.00 will apply. We use NZ Post track and trace for rural deliveries. Our rural delivery charges are based on the NZ Address and Postcode Finder. You can see if your address is rural by using the NZ Post Address and Post Code Finder.

During the check-out you will be asked to select the correct shipping fee for your order. If you've chosen the incorrect shipping fee, we will contact you before proceeding with the order notifying you of the extra charges. Full payment including the extra freight charges must be made before the order will be processed and sent. If you do not agree to these extra charges, then we’ll be happy to refund your order in full. 


AUSTRALIA

Shipping costs for Australia are based on weight and are tiered. You will see how much they are exactly for your order during the checkout process. All freight charges for Australia are in NZD and GST exclusive. The rates are as follows:

0 g – 200 g = $6.00
201 g – 300 g = $7.00
301 g – 400 g = $7.90
401 g – 500 g = $8.80
501 g – 600 g = $9.80
601 g  700 g = $10.70
701 g  800 g = $11.60
801 g  900 g = $12.60
901 g  1,000 g = $13.50
1,001 g – 1,100 g = $14.40
1,101 g – 1,200 g = $15.40
1,201 g – 1,300 g = $16.30
1,301 g – 1,400 g = $17.20
1,401 g – 1,500 g = $18.20
1,501 g – 1,600 g = $19.10
1,601 g – 1,700 g = $20.00
1,701 g – 1,800 g = $21.00
1,801 g – 1,900 g = $21.90
1,901 g – 2,000 g = $22.80


PACIFIC ISLANDS

We also ship to the following Pacific Island countries:
American Samoa, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu and Vanuatu.

Shipping costs for these Pacific Island countries are based on weight and are tiered. You will see how much they are exactly for your order during the checkout process. All freight charges are in NZD and GST exclusive. The rates are as follows:

0 g – 200 g = $9.85
201 g – 300 g = $11.40
301 g – 400 g = $12.95
401 g – 500 g = $14.50
501 g – 600 g = $16.10
601 g  700 g = $17.60
701 g  800 g = $19.20
801 g  900 g = $20.80
901 g  1,000 g = $22.30
1,001 g – 1,100 g = $23.90
1,101 g – 1,200 g = $25.50
1,201 g – 1,300 g = $27.00
1,301 g – 1,400 g = $28.60
1,401 g – 1,500 g = $30.20
1,501 g – 1,600 g = $31.70
1,601 g – 1,700 g = $33.30
1,701 g – 1,800 g = $34.90
1,801 g – 1,900 g = $36.40
1,901 g – 2,000 g = $38.00

Delivery charges for New Zealand, Australia and Pacific Island countries are automatically calculated by our system. However, in rare cases the delivery charge may be wrong or may not show up. If this happens and you are paying by bank payment, we will contact you to confirm the new delivery charge. If you are paying by credit card, we reserve the right to correct the delivery fee and charge you the correct amount without prior confirmation. Please feel free to give us a call to confirm your freight charge. We are not liable for any losses or delays if we can’t reach you on the phone number or email address you provided when placing the order.

Processing Times

After ordering online, you will receive an email confirmation from icopona.nz and eWAY (only if paid by credit card) containing your order details. We aim to have parcels ready for dispatch within 1-3 working days. If there are any delays we will contact you immediately.

Every effort will be made to fulfill orders placed on www.icopona.nz. However, bizSearch Ltd shall not be liable to any person if bizSearch Ltd declines to supply product(s) for any reason whatsoever. We reserve the right to decline orders without disclosing the reason behind that action.

Delivery Times

Please note that delivery is independent of processing time. Once shipped, transit times are as below. Please note these are estimates only and delivery times can vary based on circumstances outside of our control.

NEW ZEALAND

Deliveries within New Zealand (excluding rural)

  • 1-3 working days with Toll New Zealand

Rural Deliveries

  • 3-6 working days with NZ Post track and trace

AUSTRALIA and PACIFIC ISLANDS

  • 3 – 15 working days - Delivery to areas outside major cities may take longer.

If you wish to query a delivery, please check your order status by logging into your account or contact us at icopona@bizsearch.nz. We shall not be liable for failure to deliver on expected time if the delay has been due to causes beyond our control or otherwise.

Shipment Method

NEW ZEALAND
We use Toll New Zealand to ship our products to non-rural deliveries and NZ Post for all rural deliveries and deliveries to PO Boxes (rural and non-rural). All parcels (non-rural and rural) are sent via track and trace and require a signature, unless you state otherwise or they are sent to a PO Box. You will receive an email with your tracking number once your order has been shipped.

Please note it is your responsibility to ensure that your address is accurate and complete. Please also advise us of any special courier instructions. You can provide special courier instructions when logging into your account. Alternatively, a comment field is provided at the end of the checkout process. 

AUSTRALIA and PACIFIC ISLANDS
We use New Zealand Post International Air without tracking and without signature on delivery. Once shipped, we cannot track the status of your shipment anymore. Hence, by accepting non-track and trace delivery with New Zealand Post the property and risk of the goods passes to you, the customer, and delivery will be at your own risk. 

Please note we do not ship to parcel lockers in Australia due to issues with fraudulent orders.

New Zealand Post allows for delivery to PO boxes in Australia and Pacific Island countries. It is your responsibility to ensure that your address is accurate and complete. We take no responsibility for incorrectly filled out contact details.

Signature Required (for New Zealand only)

All shipments within New Zealand require a signature, unless you state otherwise and give authority to leave the goods (e.g. on the door step) or the order is sent to a PO Box.

If you give authority to leave your parcel without a signature, the goods shall be left at the delivery address, where the courier driver feels it was safe to leave it, and be deemed delivered at that point in time. Please note, if you do give authority to leave your parcel without a signature, then the property and risk of the goods pass to you once the the parcel is deemed to be delivered as stated above.

It is your responsibility to give us delivery instruction (like signature not required or do not drop at front door etc.). If no instructions were given by you, then our general instruction to the courier drivers is to deliver the parcel to you at the delivery address given. The property and risk of the goods shall pass to you, the customer, upon delivery to your delivery address, and when the courier company confirms that it has been delivered to the right address.

Damaged Items During Transit

NEW ZEALAND
Please inspect your parcel before signing for it. Signing for your parcel means you accept that the goods are delivered in good condition. If there is any damage you need to tell the courier driver straight away. The courier will then take back the parcel to start the claims process. Please also notify us immediately by phone 022 1400 300 or email icopona@bizsearch.nz if your parcel has been damaged in transit.

Please remember, if you have signed for your goods then you have accepted that the goods have been delivered in good conditions and any damage claims are forfeited. Also, if you have given authority to leave the parcel without obtaining a signature then you bear the risk for any loss or damage to any freight item so left.

If your parcel has been dropped off without gaining a signature from you and you haven’t given any authority to do so and the parcel is damaged, then please contact us immediately by phone 022 1400 300 or email icopona@bizsearch.nz. We will then follow up with Toll New Zealand or NZ Post to start the claims process. Please note, any claims for damages can only be made within 2 weeks of delivery.

AUSTRALIA
If your parcel arrives damaged, you need to lodge a claim with Australia Post as delivery within Australia is carried out through them. We advise you to lodge a claim immediately and also notify us straight away by emailing icopona@bizsearch.nz or on 0061 3 8676 5696. Instructions on how to lodge a claim with Australia Post are on the Australia Post website

Please note any claims for damaged items will only be considered by us if they are made within a month of date of shipment.

PACIFIC ISLANDS
If your parcel arrives damaged, you need to lodge a claim with your main postal service as delivery within Pacific Island countries is carried out through them. We advise you to lodge a claim immediately and also notify us straight away by emailing icopona@bizsearch.nz or on 0064 22 1400 300. Postal services working with New Zealand Post are as follows:

Cook Islands - Cook Islands Post, Fiji - Post Fiji, French Polynesia - The Polynesian Post (OPT), Kiribati - The Kiribati Postal Service, New Caledonia - New Caledonia Post and Telecommunication (OPT-NL), Norfolk Islands - Norfolk Island Postal Service, Samoa - Samoa Post, Solomon Islands - Solomon Post, Tonga - Tonga Post, Vanuatu

Please note any claims for damaged items will only be considered by us if they are made within a month of date of shipment.

Missing Parcels

NEW ZEALAND
If you have not received your parcel within the delivery time frame specified above, then please contact us immediately on 022 1400 300 or email icopona@bizsearch.nz. We will advise you on the claims process on a case per case basis.

We accept responsibility for parcels lost in transit prior to their having been delivered to your home/business provided we are notified within 14 days of product dispatch. We cannot accept responsibility for your parcel once delivery has been made.

AUSTRALIA and PACIFIC ISLANDS
If your parcel doesn’t arrive within the timeframe specified, please inform us immediately by emailing icopona@bizsearch.nz or on 0061 3 8676 5696. We will then investigate with New Zealand Post. However, please note, by accepting non-track delivery for your goods you bear the risk of goods delivered.

Can you use discrete packaging for my MY.SIZE order?

Of course we can. Just let us know by adding a comment in the "Special Instructions/Comments" field at the end of the checkout process.

Stock Unavailable

If you place an order for a product that subsequently becomes unavailable or there is a delay in delivery, we will contact you via email and/or phone within 24-48 hours to advise you of the situation and the options available to you. You may wait until the product is available or replace the product with a substitute product (the order total will be confirmed and adjusted), unless otherwise instructed.

If you would like to purchase a clearly marked “out of stock” product, you can email us at icopona@bizsearch.nz. We will contact you immediately once it becomes available again.

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